k1971's Privacy Policy
Your personal information is of the highest importance to us. This policy clearly explains how k1971 collects, uses, and keeps your data secure.
1. Introduction & Scope
k1971 is a safe and reliable online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") describes how k1971 collects, processes, stores, and protects your personal information.
This Policy applies to the k1971 website and all related services. By using our platform, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy may be updated from time to time. For any significant changes, k1971 will notify you by email or display a notice on the platform.
2. What Information We Collect
k1971 collects the following types of information to deliver its services properly and improve your experience:
2.1 Registration & Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport details (for identity verification when required)
- Account username and password (stored in encrypted form)
2.2 Financial Transaction Information
- Deposit and withdrawal details via bKash, Nagad, Rocket, or bank transfer
- Mobile banking account number (the full number is not stored — only the last few digits)
- Transaction history, dates, and amounts
2.3 Technical & Usage Information
- IP address and device information (operating system, browser)
- Login times, page visit patterns, and gaming history
- Information collected through cookies and similar tracking technologies
- Customer support contact history (live chat and email)
2.4 Voluntarily Provided Information
We also store information you provide directly when you contact our customer support or submit a complaint.
3. How We Use Your Information
k1971 uses collected information only for specific and legitimate purposes. We process your data for the following reasons:
3.1 Service Delivery & Operations
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Correctly delivering bonuses, cashback, and VIP benefits
- Keeping gaming services running without interruption
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized access and fraud
- Taking action against multiple account operations
- Carrying out necessary checks to prevent money laundering and illegal activity
3.3 Responsible Gaming
By analyzing your gaming patterns, we can offer responsible gaming advice and support. Tools to set limits or temporarily suspend your account are also available if needed.
3.4 Customer Support
Our support team needs access to relevant information to effectively resolve your requests and complaints. This information is used to provide 24/7 support through k1971's live chat and [email protected] email.
3.5 Technical Improvement
- Evaluating and improving platform performance
- Testing and launching new features
- Personalizing the user experience
4. Sharing Information with Third Parties
k1971 never sells your personal information or shares it with third parties for marketing purposes. Information may be shared in the following limited circumstances:
4.1 Service Providers
We work with trusted third parties for payment processing, cybersecurity, game software supply, and technical support. All such partners are bound by strict confidentiality agreements and may only access the information needed for their specific tasks.
4.2 Legal Obligations
In the case of a court order, government directive, or legal requirement, k1971 may be obliged to provide information to the relevant authorities. In such situations, we always operate within the bounds of the law.
4.3 Business Asset Transfer
If k1971's business or assets are transferred to another entity, your information may form part of that transfer. In such a case, the new party will be required to comply with this same privacy policy.
Important: Without your consent, k1971 will not share your personal information with any marketers, advertisers, or data brokers.
5. Cookies & Tracking Technologies
k1971 uses cookies and similar technologies to operate the platform effectively and improve your browsing experience.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, ensuring security, and running the platform's core functions. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection) and provide a personalized experience.
5.3 Analytics Cookies
We improve our service quality by collecting statistics about platform usage. This information is collected in aggregate and anonymous form.
You can manage cookies at any time by changing your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.
6. Data Protection & Security Measures
k1971 has adopted industry-standard technical and administrative measures to keep your information secure:
- SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
- Password Hashing: Your password is never stored directly — it is kept only as a one-way hash.
- Access Controls: Only authorized personnel can access the information they need.
- Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
- Data Backups: Information is regularly backed up on secure servers.
It is important to note that no method of transmission over the internet or electronic storage is 100% secure. We take every precaution, but we cannot guarantee absolute security.
7. Data Retention Period
k1971 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: Retained while the account is active and for a defined period after closure.
- Financial Transaction Records: Retained for a specified period in accordance with legal and regulatory requirements.
- Customer Service Communications: Kept for a reasonable period after a complaint is resolved.
- Analytics Data: May be used in aggregate and anonymous form over the long term.
After an account is permanently closed, all information except that required to meet legal obligations is securely deleted.
8. Your Data Rights
As a user of k1971, you have the following rights:
8.1 Right of Access
You can request at any time to know what information k1971 has collected about you. We will provide you with a copy of that information within a reasonable time.
8.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you can request that it be corrected. Most information can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.
8.4 Right to Restrict Processing
You can request that we limit the use of your information for certain purposes. In such cases, we will review your request and take appropriate action.
8.5 Right to Object
You have the right to object to the use of your information for specific purposes. We will consider the reason for the objection and take the necessary steps.
To exercise any of the above rights, email us at [email protected] or contact us via live chat.
9. Protection of Minors
k1971's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.
We attempt to verify age at the time of registration. If we become aware that a minor's information has been collected, we will immediately close that account and delete the related information.
If you know or suspect that a minor is using our platform, please notify us at [email protected].
10. External Links & Third-Party Services
k1971's platform may include services from third-party game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others). These providers have their own privacy policies, and k1971 is not responsible for their data collection practices.
For payment processing, mobile banking providers such as bKash, Nagad, and Rocket are used. These transactions are governed by the respective institution's own terms and conditions.
11. Policy Changes & Updates
k1971 periodically reviews this Privacy Policy and updates it as needed. The Policy may change due to service updates, legal requirements, or technological improvements.
For any significant changes, we will:
- Send a notice to your registered email address
- Display a notification on the platform
- Update the last-updated date on this page
If you continue using the platform after a change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
12. Contact & Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. We always take your concerns seriously.
Contact the k1971 Support Team
- Email: [email protected]
- Live Chat — Available 24/7 (in Bengali and English)
- We will try to respond to your request as quickly as possible.
When submitting a privacy-related complaint, please write "Privacy Complaint" in the email subject line. Our privacy team will review the matter and get back to you.